At Atlas, we realize that we are nothing without our customers. They make it possible for us to do what we do, so we put their needs before anything else. They drive us to ensure our fuel is delivered on time, our phones are staffed 24/7/365, their suggestions are heard and considered, and our gratitude for them is clearly felt.
Our Customer Success Team is available all hours of the day to take calls.
Our Founder, Chairman & Owner Sam Simon says, “If you want to be out front, act like you are behind.” Atlas is a forward-looking, growth-oriented organization. Employing a back-of-the-pack mentality ensures that we never get complacent or lose sight of what’s ahead. Over the years, we’ve made several strategic investments in the business to enhance the experience we offer. Ticketing software like Zendesk, inventory management software, and customer portals are utilized by our team to make a more convenient experience across the board.
We invest in technology with the customer in mind.
It’s important our customers walk away having a positive interaction with our team, every single time. Happy customers are loyal customers, and loyal customers spread the word more effectively than any marketing campaign can. The entire team is committed to this mindset, and continuously tries to learn about our customers and how we can anticipate their needs. Regardless of who you are, or what your role is at Atlas, you are customer-focused.
Atlas team members receive training to better understand how we service our customers.
Accountability is big for us. We strive to deliver an optimal service experience to our clients, so if we miss the mark by even the slightest margin, we do everything in our power to make things right. Even when Atlas isn’t at fault, the satisfaction of our customers heavily outweighs our own pride. No excuses, we find solutions. On the flip side, when our customers win, we win too. We make a point to share in their achievements whenever possible.
We celebrate the success of our customers, as their wins are ours.