Every company has a definitive culture. Like DNA, it has its own personality. Some are slow to move and some change direction on a dime. Some have very defined levels of management and some have very hands on leadership. Some have people who stay in their “swim lane” and don’t look around to see what needs to be done because it’s not their job. Some have people who want to help, but can’t get anything done.
I am fortunate to have had a great career thus far with experiences in corporate cultures, entrepreneurial cultures and everything in between. My curiosity and desire to understand the personality of every company I come in contact with is, at the very least, a fascination of mine. What contributes to the personality? What makes a company successful? And in my current role, what can a company do to ensure a great customer experience? How does Atlas continue its long standing legacy of service while moving to a Zero Customer Sacrifice model in a fast paced industry such as petroleum, servicing the downstream market, nationwide, with razor thin margins…etc…etc…?
The answer in my mind is the perfect blend of expertise in the industry, training, safety, technology and, arguably most importantly, a gritty team of egoless helpers who don’t see “swim lanes”. They will work together to ensure that the Customer Experience is a great one.
I had a lot to be thankful for this Thanksgiving. While I enjoyed the time with my family and we went around the table to share what we’re thankful for- as we do every year, I (as I have for the last 5 years) included my role at Atlas on my list. I get to make a difference for our company, our customers, and our team members every day.
I get to be part of a very exciting time at Atlas and I get to work with some of the most determined people I have ever known and for that, I am most grateful. They make me (and Atlas) better every day. 2016 is going to be our most exciting both for our customers and our team members. We can’t wait to show you what we’ve got planned.